User Settings

Accessing the User Menu

Access the user menu from the top right in the top navigation bar on desktop. There are two options in the user menu:

1. Settings
2. Log out

Settings

Click "Settings" to access profile information and other user settings. You'll see a red dot by the Settings menu item if there's missing information for you to fill in.

When in the user settings, there are 5 menu tabs:

1. Account
2. Therapist Profile
3. Practice Information
4. Invite Code
5. Subscription

Account

In account settings, you'll see the following fields and information:

• First name
• Last name
• Default language
• Email
• Digest Email Settings
• Reset Password
• Version number

Default language: By default, language is set to English. If you would like to request we support a new language, please contact us via the integrated chatbox from the help section and we can set up a call with our account management team.

Email: We do not allow you to change your email address at this time. If there is an issue with your email address, please contact support via the integrated chatbox.

Digest email settings: We do not send notifications to therapists, by default, to avoid unnecessary noise and distraction. However, you can turn on this toggle to receive a daily email letting you know how many client submissions you received that day. The email is sent at 1pm EST and includes a count of submissions since the previous day.

Reset password: To reset the password, log out and click the "reset password" link. You'll get an email which will direct you through the reset password flow.

Version number: If you encounter a support issue, a support agent may ask you for this number. This lets you know what version of Reflective you are running.

Therapist Profile

If you skipped filling in your profile and practice information on signing up, you can continue to fill it out in the user settings.

Credentials: Select one or more credentials. Don't see something you're looking for? Email us at [email protected] or message us using the integrated chat support.

License Number: Please enter your license number. But signing up to Reflective, and working with clients, you're agreeing to our terms of service that you are indeed a licensed mental health practitioner.

Licensing State: Select your licensing state

Practice Information

Practice Name: Fill in your practice name

What type of care do you provide? Select one or more care modalities. Options are:

• ACT (Acceptance Commitment Therapy)
• DBT (Dialectical Behavioral Therapy)
• CBT (Cognitive Behavioral Therapy)
• IFS (Internal Family Systems)
• Family Systems
• Psychoanalytic
• Solution Focused
• Trauma Focused

Address: Fill in your address, state and zip code

Phone Number: Enter your phone number

Invite Code

Learn more about using an invite code on the dedicated support document:

Subscription

View and manage your subscription to the Reflective service. Upgrade to a more advanced tier if you'd like more premium features.